WHAT IS YOUR RETURN POLICY?
Within 15 days from the delivery of your package, you may request to return your order. All items will be inspected upon return so you must return the products to us in perfect condition.
The products shall not have been used or washed. Returns will only be accepted if the products are returned with their original packaging fully intact and the original labels still attached to each product.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you on your expense.
The goods are in your responsibility until they reach us, so make sure it’s packed up properly and not get damaged on the way.
We will not compensate for returned packages lost in the return shipping. Any shipping charges, as well as return handling cost that may occur when returning the products, are the customer’s responsibility. The cost of the merchandise alone will be refunded unless an error occurred on the part of us. Refunds for returned products will be made as soon as possible, 30 business days at the latest after we receive the returned products.
PLEASE NOTE: Shipping, additional duties, taxes or any additional charge you may have had will not be refunded by us. Always make sure to receive a proof of posting from the carrier (FedEx, UPS, DHL etc.) when sending your returns. During “Free Shipping”-campaigns you as a customer only pays for the return shipment – if one should occur. Please also note that the returns should only be shipped via Express carrier (FedEx, Dhl etc.)
WHAT HAPPENS IF I RECEIVE A DAMAGED ITEM?
If you think that your order was damaged during shipment, open and check the packages in front of the cargo officer where you received them.
If there is any damage to the product, do not accept the delivery of the product and keep a record to the cargo company about the status of the item.
PLEASE NOTE: It will be counted that the cargo company fully fulfills its duty once the product has been received by you.
WILL YOU REFUND MY DELIVERY CHARGE?
We will refund you the value of your merchandise but not the delivery charge.
HOW DO I RETURN SOMETHING TO YOU?
Please before sending the item let us know by “Contact Form” and please mention which item/s you are returning and the reason for your return. Pack the items in the original packaging and your invoice in it. Use an express shipping service of your own choice (FedEx, DHL, UPS etc.) and send the package to the address we will inform you. We strongly suggest you keep the tracking code as the package is your responsibility until it has reached to us.
CAN I EXCHANGE AN ITEM?
You cannot exchange an item that you bought.
HAVE YOU RECEIVED MY RETURNED ITEMS?
For any issues you have about your return please fill the “Contact Form” with defining your issue and we will help you in a very short time.
Please contact us for all your questions; Natural Herb Shop
Please note that “Custom Orders” and “Food products” are NOT refundable.